Here is whats new with it, why this mouse is so loved by many, and why you should consider buying it. Turning off 'Power saving for bluetooth device' (you should run devmgmt.msc as administrator, after HID devices -> Power managment) Logitech is back with a refresh to its popular MX Master series with the new MX Master 2S.Remove the mouse and dependancies (drivers) using devmanager and re-install after.To remove the device from system and reinstal it (Using Windows ->Settings-> Bluetooth and mouse -> Remove device).Things I used to resolve this issue (hope it helps someone):
#LOGITECH MX MASTER 2S REMOVE DRIVER#Now I'm on build 20H2, updated Logitech driver - nothing changes It turns out that if you turn off bluetooth before swiching off your computer it keeps off you from sudden disconnecting for a couple of days.a week maybe (sounds weird.but.) Connect one end of the provided charging cable to the Micro-USB port on the mouse and the other end to a USB power source. Konfigurationsvejledning til Logitech MX Master. #LOGITECH MX MASTER 2S REMOVE MANUAL#This manual comes under the Wireless Mouse, and precision. If you want to connect it again you should restart comp or remove the device from Windows. Customer Reviews, Logitech MX Master 2S Wireless Laser. The problem is MX Master 2S disconects after comp goes to sleep and doesn't reconnect after. I faced the similar issue right after Win has been updated to build 2004 on my Acer Aspire V Nitro. Request you to kindly participate and provide your valuable feedback. Once the ticket is closed, you will receive a survey with regards to the support provided. If there is no reply, your ticket will be eventually closed and set to 'solved'. For your reference, the ticket number is 1947798. I will do my best to assist you further with this. If you need further clarification, please feel free to reply to the same email. Now after performing troubleshooting steps, it seems to be a hardware/ mechanical failure, I kindly request you to take the product along with the purchase invoice and visit the point of purchase with complete product only if the product is under warranty, they will help you further. If the product is purchased online from any third party online store, you have to contact them for warranty claims or returns. To file a warranty claim in your region, you have to visit the place of purchase. The cursor didnt move at all although buttons were still functioning. #LOGITECH MX MASTER 2S REMOVE UPDATE#I recommend you to update the firmware for MX Master 2S by using the below link to get this issue resolved My Logitech MX Master 2S Wireless Mouse suddenly stopped working. Example: channel 1 to PC 1 unpair/forget this device via PC 1 the connection between channel 1 and PC 1 is no longer existing, enable you to pair a new computer. If you need to remove a device you can unpair/forget this device to remove it from current PC for example. The MX Master 2S do not have reset button. As the issue still persists, we will have this sorted out. I'd be more than happy to help you with your MX Master 2S. I really appreciate your effort in trying the troubleshooting steps. I understand your situation and this is not the experience that we want you to have with our products. I see that you are facing issues with MX Master 2S receiver which is not working as expected. We regret to inform you that the delay was due to the system migration. Our sincere apologies for the delayed response. And I am taking ownership of your ticket. Thank you for contacting Logitech Customer Care. The event contains the vendor-specific error code.
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